Events Guarantee

Ryken’s self-powered GPS devices are backed by our events guarantee. We take great pride in the quality of our asset tracking products. Every device goes through extensive quality and assurance tests prior to shipping. The two different self-powered models are designed to give businesses more flexibility and control. Each device is designed to last for a 3000 Events.

The Ryken Asset Tracking Event Guarantee is subject to the Ryken Limited Product Warranty. Refer to the Limited Product Warranty for more information.

Events Guarantee

    Thank You!

    We have received your information. Please mail your Ryken device(s)to the following:

    Attn: Ryken Events Guarantee

    Ryken GPS
    17361 Armstrong Avenue
    Irvine, CA 92614

    Terms and Conditions

    • Ryken’s events guarantee ONLY guarantees number of events per product below:
      • 3000 events from the SmartStop and 3000
    • It does NOT guarantee any terms related to Time
    • If a Ryken’s asset tracking device Event Metric is not met, then Ryken will award a credit allowance or replacement unit as follows:

    Event Shortfall Allowance
    1-500 events $25 allowance toward next purchase
    501 or more events Revo Replacement Device

    Exclusions Apply

    The guarantee is void under the following circumstances:

    • Any hardware damage or device tampering and misuse is identified;
    • Force majeure events, which are events that can be neither anticipated nor controlled, including acts of nature (e.g., floods and hurricanes)

    Ryken Asset Tracking Device Replacements

    Under the Ryken Event Lifetime Guarantee:

      • The Ryken Event Lifetime Guarantee Program only applies to SmartStart and 3000
      • If a self-powered Ryken device event shortfall occurs, customer must fill out Events Guarantee form located at (see form above)
      • After submitting the Events Guarantee form, an Ryken specialist will provide customer with an RG number along with shipping instructions. NOTE: To qualify for the Ryken Events Guarantee Program, shipments must include the appropriate RG #
      • The Ryken device(s) must be shipped referencing the appropriate RG # to:
        Attn: Events Guarantee Department
        Ryken GPS
        17361 Armstrong Avenue
        Irvine, CA 92614
      • Customer is responsible for the shipping costs to get device(s) to us for the initial evaluation
      • Ryken covers the cost of the analysis and the cost of shipping a new or refurbished Ryken device(s) back to you if it qualifies under our Events Guarantee Program
      • You will NOT be contacted nor notified that we have received your shipment. Please make sure to obtain the tracking information when you ship your device(s)
      • After customer ships device(s), generally the only contact is an email letting you know the outcome of our evaluation
      • The Ryken Events Guarantee only applies when the Ryken device has been received by the Event Guarantee Team with appropriate RG# and has met the terms of guarantee
      • Standard turnaround time is 3-4 weeks for product assessment. During periods of peak volume, assessment may take 4-6 weeks to be completed
      • If device(s) qualifies for the Event Lifetime Guarantee, customer will receive an email with a discount code
      • Discount code can be used to order a replacement unit (new or refurbished)
      • Just provide discount code to your Ryken representative on any future order
      • Discount code expires 12 months after date issued

    We are so confident in our innovations, that we are willing to include Event Lifetime Guarantee for lifecycle of the Ryken SmartStop and 3000 as well as a core exchange program. Join our guarantee program and gain the upper hand!

    *The Ryken Event Lifetime Guarantee is subject to change. Ryken in its sole discretion reserves the right to determine eligibility or change the eligibility requirements.